Accessibility Policy

Numeris is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination.

Numeris understands that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law.

Numeris is committed to complying with both the Ontario Human Rights Code and the AODA.

Numeris is committed to excellence in serving all customers including people with disabilities.

Our accessible customer service policies are consistent with the principles of independence, dignity, integration and equality of opportunity for people with disabilities.


People with disabilities may use their personal assistive devices when accessing our facilities.
In cases where the assistive device presents a significant and unavoidable health or safety concern or may not be permitted for other reasons, other measures will be used to ensure the person with a disability can access our facilities.


We will communicate with people with disabilities in ways that take into account their disability. We will work with the person with a disability to determine what method of communication works for them.

We have updated our website and content on the site to conform with the Web Content Accessibility Guidelines (WCAG) 2.0, Level AA.


We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

A service animal can be easily identified through visual indicators, such as when it wears a harness or a vest, or when it helps the person perform certain tasks. When we cannot easily identify that an animal is a service animal, our staff may ask a person to provide documentation (template, letter or form) from a regulated health professional that confirms the person needs the service animal for reasons relating to their disability.

If service animals are prohibited by another law, we will discuss with the customer another way of providing access to our facilities


Numeris will provide accessible customer service training to its employees on applicable accessibility laws and on human rights legislation as it relates to people with disabilities.


Numeris will provide accessible customer service training to its employees on applicable accessibility laws and on human rights legislation as it relates to people with disabilities.


Numeris will notify the public that documents and policies related to accessible customer service, are available by posting a notice on its website at Numeris .

Numeris will provide this document in an accessible format or with communication support, on request. We will consult with the person making the request to determine the suitability of the format or communication support. We will provide the accessible format in a timely manner and, at no additional cost.


Any policies of Numeris that do not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.


Numeris welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns. Customers who wish to provide feedback on the way Numeris provides access to its facilities to people with disabilities may contact:

Accessibility Officer

1500 Don Mills Road, 3rd Floor
Toronto, Ontario
M3B 3L7
T: 416.445.9800  |  E:  |  W:

Have a Question?

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