Numeris

Numeris

Welcome
Welcome to our TV and Radio Ratings Panel

Thank you for agreeing to join our panel and participate in our important TV and Radio ratings project. Your household will now have the chance to let TV and Radio stations know which programs you enjoy.

The video below will provide you with an overview of all equipment and materials which we have sent to you. If you have any questions, please refer to the included ‘How to Use Your Meter’ guide or contact us at 1-866-548-8991 (households in Ontario, Quebec, New Brunswick, Newfoundland or Prince Edward Island) or 1-866-730-7960 (households in British Columbia, Alberta, Saskatchewan or Manitoba).

WHAT’S IT ALL ABOUT?

Our Meter Panel comprises a group of randomly selected households whose individual members are requested to carry special electronic devices – Portable People Meters (PPM) – in order to track their Radio listening and TV viewing habits. The data gathered by these devices is automatically downloaded at the end of each day, then processed by Numeris and released to clients electronically.

Easy to use, the PPM automatically detects what you listen to on the Radio and watch on TV by picking up encoded signals sent out by broadcasters. These signals are silent to the human ear.

While your PPM can detect a station’s signal if sound is coming from your Radio or TV, rest assured it will not detect or record human conversation or any other household sounds.

You should note that we combine your data with that of other panel members to produce ratings about groups of people, not individual people or individual households, and we never disclose the names, addresses or phone numbers of panel members. In other words, your privacy will not be compromised.

HOW DOES IT WORK?

On the top of each PPM there is a motion detector and a light. As long as you’re wearing your PPM, the light will be green, and as long as the light is green, your PPM is working.

To participate in our Meter Panel, all you have to do is wear the PPM provided to you. Please note, it’s essential that you always wear your own PPM rather than one belonging to another member of your household.

In order for us to accurately capture your radio and TV habits, we ask that you wear your PPM as you go about your daily activities from the moment you wake up. That means wearing it at home, in the car, at work, at school, out shopping, etc.

At the end of each day, simply place your PPM into the portable charger provided and it will be ready to record your media exposure the next day.

GETTING STARTED

If you don’t have it yet, you should soon be receiving a box containing your PPM equipment. Look at the accompanying Quick Start Guide for step-by-step instructions on how to set up the device for each household member. After charging your PPM for 12 hours, you’ll be ready to go. Please remember to wear it all day and charge it at night.

Once set-up is complete, we suggest all participants review the How to Use Your Personal Meter Guide enclosed as it contains valuable information about being a meter panel member.

In your equipment box, you’ll find a single Household Questionnaire, as well as one Panel Member Questionnaire for each member of your household. You’ll also find a Certificate of Appreciation enclosed. This document outlines the confidentiality agreement between you and Numeris. Kindly return all completed questionnaires along with the Certificate of Appreciation in the postage-paid envelope provided.

Within a few days of receiving your equipment, a member of our Regional Panel Administration team will call to welcome you and let you know about the many incentives Numeris offers to participants, such as reward points, anniversary gifts and weekly/monthly gift and cash draws – because we want your experience with Numeris to be rewarding.

And one last thing; you’ll find a token of appreciation inside your equipment box. Please enjoy with our thanks!

NEED HELP?

If you have any questions, please check out our FAQs below.

close
What is Numeris' Meter Panel?
The Meter Panel is a TV and radio panel made up of thousands of households across the country. These households have been carefully selected to represent their respective regions. Panelists wear special electronic devices called Personal People Meters (PPM). These devices capture their radio listening and television viewing information, upon which broadcast ratings are then calculated.
Once I've joined, how long must I stay on the panel?
While we’d like you to remain on our panel for an extended period of time, you may leave whenever you wish. Please keep the box that your PPM equipment arrived in so that you can ship it back to us. If you wish to leave the panel, please contact your Panel Administration Team.
What should I tell people who ask about my PPM?
To ensure the integrity of Numeris ratings, it is important that your participation remain confidential. If someone asks about your PPM, simply say you are participating in a special research study. Please do not tell anyone you don’t know, or anyone working in the media industry, that your household participates in Numeris ratings.
Will the equipment interfere with my Radio or TV reception?

No, the equipment won’t interfere with your reception. You’ll continue to receive the same stations that are available to you now.

Will the PPM still pick up the signal if my TV is on mute?
No. In order for the PPM to pick up the encoded program signal, the sound must be on. That said, do not change your behaviour for the sole purpose of activating the device. Just watch or listen to the TV as you normally do.
Does listening to more Radio or watching more TV increase my reward points?

No. Reward points are related to the amount of time you wear the PPM each week. It doesn’t matter how much or how little you listen to the radio or watch TV.

Sometimes I listen to the Radio on the Internet, through my cable TV or via Podcasts. Will my PPM pick up these signals?

Yes. Your PPM will detect all types of radio signals. If necessary, please use your headphone adapter when listening to any of these types of broadcasts.

What if I drop my PPM in the water or on the ground?
Contact your Panel Administrator right away to request a replacement.
What if we take a vacation?
If you’re only away for a weekend, just take your portable charger with you and continue to use your PPM. If you’re planning to be away for longer, let your Panel Administrator know when you’re leaving and when you’ll be back.
Will someone need to visit my home to hook up the equipment?
No. We’ll enclose complete instructions when we send you your equipment. We’ll also enclose a telephone number you can call if you need help, although you’re unlikely to use it; set up is that simple!
How will my Panel Administrator contact me?
Your Panel Administrator will contact you by telephone, email or text – whichever works best for you.
Why was my household chosen?
The panels in each market include all types of homes. Yours was randomly selected as a representative of your community.
How did you get my name and telephone number?
We obtain contact information in two ways. The phone numbers, names and address details we use are randomly selected from telephone book listings, cell phone listings included. In addition, we use a computer program to randomly generate new numbers in order to reach unlisted phone numbers.
What if I didn't choose the station I'm watching or listening too?
Regardless of whether you chose it, if you watched it or listened to it we want to know, so please remember to carry your PPM with you wherever you go.
If I'm watching a TV show on my tablet or smart phone, do I still need to wear my PPM?
The PPM can pick up broadcast signals from any device, so please wear it at all times, regardless of if and where you are watching TV.
If my entire family goes out for the day, should we take all of our PPMs with us or will one suffice?
When you go out, even as a family, each participating household member should take his or her own PPM as this is the only way we can pick up each individual’s listening and viewing for inclusion in the ratings.
Do I need to push any buttons on my meter or do anything special?
Using your meter is incredibly easy. All you need to do is carry it with you by day and charge it in the portable charger by night.
Should I contact you if a family member moves out or somebody new moves in?
Yes. If anything changes in your household – e.g. somebody moves in or out, you go on vacation, your TV reception format changes – please contact your Panel Administrator.

CONTACT

A member of your Regional Panel Administration Team will keep in touch with you by telephone, email or text – whichever you prefer!

If you have any questions during or after the set-up process, please give us a call or send us an email. Also, please reach out if you’re going on holiday, if you’re having equipment issues, or if the make-up of your household has changed in any way.

Panelists in Ontario, Quebec, New Brunswick, Nova Scotia, Newfoundland and Prince Edward Island can reach us at:

T: 1.866.548.8991  |  E: meterpaneleast@numeris.ca

Panelists in British Columbia, Alberta, Saskatchewan and Manitoba can reach us at:

T: 1.866.730.7960  |  E: meterpanelwest@numeris.ca

Have a Question?

If you are not currently part of our Radio and TV meter panel and could not find the answer you were looking for in our FAQs, please send us your question below.